Refund policy

Return Policy

Thank you for shopping with us. We strive to provide high-quality lighting products and a smooth shopping experience.

1. Return Window

You may request a return within 7 days from the date of delivery.

2. Return Eligibility

To be eligible for a return, the product must:

Be unused, uninstalled, and in its original condition.

Be returned with the original packaging, accessories, manuals, warranty card (if applicable), and invoice.

Be free from scratches, damage, or signs of use.

3. Non-Returnable Products

Returns will not be accepted for:

Products that have been installed or used.

Customized or made-to-order products.

Clearance, sale, or discontinued items (unless received damaged or defective).

Products damaged due to improper installation, mishandling, or electrical faults.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing your order number along with clear photos or a video of the product and packaging. After verification, we will arrange a replacement or refund at no additional cost.

5. Return Shipping

For damaged, defective, or incorrectly shipped products, we will arrange the return pickup or reimburse the return shipping cost.

For returns requested due to a change of mind, the customer is responsible for the return shipping charges.

6. Refund Process

Once the returned product is received and passes our quality inspection, your refund will be processed within 5–7 business days to the original payment method.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once dispatched, the order can only be returned in accordance with this Return Policy.

8. Contact Us

For return or refund assistance, please contact our customer support with your order number and details of your request.