Shipping Policy

At Maharani Light Studio, we carefully pack and ship every order to ensure your lighting products reach you safely and in excellent condition.

Order Processing

Orders are generally processed within 2–4 business days after successful order confirmation. Custom-made, large, or premium lighting products may require additional processing time.

Delivery Timeline

Estimated delivery time is usually 5–10 business days after dispatch, depending on the delivery location, product availability, and courier service.

Delivery timelines are estimates and may be affected by holidays, weather conditions, remote locations, or other circumstances beyond our control. Apparently, even chandeliers must occasionally negotiate with traffic.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. Certain products or locations may require additional shipping charges due to product size, weight, or handling requirements.

Order Tracking

Once your order is dispatched, tracking details will be shared through email, SMS, or WhatsApp using the contact information provided during checkout.

Delivery Inspection

Lighting products may contain glass, crystal, or delicate components. Customers are requested to inspect the package at the time of delivery.

Please record a clear unboxing video before opening the product. This may be required to process claims related to missing, incorrect, or damaged items.

Damaged Products

If your order arrives damaged, please contact our customer support team within 48 hours of delivery and provide:

• Order number
• Clear photographs of the product
• Photographs of the outer packaging
• Complete unboxing video

Claims submitted without sufficient evidence may not be eligible for replacement or resolution.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information. Maharani Light Studio will not be responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address.

Delivery Attempts

The courier partner may make multiple delivery attempts. If the order is returned because the customer was unavailable, refused delivery, or provided incorrect information, additional shipping charges may apply for reshipment.

International Shipping

International shipping availability, charges, customs duties, and delivery timelines may vary by destination. Any customs duties, import taxes, or local charges will be the customer’s responsibility unless stated otherwise.

Contact Us

For shipping-related assistance, please contact Maharani Light Studio through the contact details available on our website.